Crop Marks Cannot be Read

When the machine cannot read crop marks, it displays an error message and pauses operation. If this happens, press any key on the operation panel. Remove the material, check the following items, and then reload the material.

"CROPMARK ERR" or "SET TO <TOOL MODE>" is Displayed

• Does the material have creases or wrinkles?

  Crop marks may not be read if the material has creases or wrinkles. Stretch the creases or wrinkles out and load the material again. If the crop marks still fail to be read, prepare new material without creases or wrinkles and repeat the operation from printing the data.
  

   

  Are the crop marks blurred or are they in a color other than black?

  Set the color of crop marks to black, specify 100% density, and print the data again.

  • Crop Marks
    

   

  Are the size and shape of crop marks correct?

  Make the crop marks perfect circles 10 mm(0-3/8in.) in diameter. The machine can only detect crop marks in the prescribed shape.

  • Crop Marks
    

   

  Are the crop marks at the correct positions?

  Refer to "Setting Margins and Distance between Crop Marks" and place the crop marks at the correct positions.
  

   

  Is the [ROTATE] menu set to [90deg]?

  Set the [ROTATE] menu to [0deg] when using crop marks. Crop marks cannot be read if set to [90deg].
  

  • Setting the Direction of the Coordinate Axis for Cutting (ROTATE)

   

  Is direct sunlight or high intensity indoor light hitting the machine?

  If direct sunlight or indoor light hits the cutting carriage sensor, crop marks may not be detected. Move the machine to a location where direct sunlight or indoor light does not hit the machine.

  
  

  If the issue is not resolved even after taking the steps below

  In such cases, perform alignment in Tool Mode.
  

  • Cutting in Tool Mode (1)

   

   

  "LENGTH NG," "WIDTH NG," or "ANGLE TOO BIG" is Displayed

  Is the material loaded at an angle? Are the printing results crooked?

  Crop marks cannot be detected in the following cases:

  • The left and right crop marks are slanted by 5 degrees or more with respect to the moving direction of the carriage.
  • The crop marks are offset by 20 mm or more in the material-feed direction.

  
  

  Do the distances between crop marks specified by the program match those specified on the machine? (Manual Mode)

  Set the distance specified by the program correctly in the machine.

   

   

  Are the crop marks at the correct positions?

  If the angle formed by the two lines connecting the center of the three crop marks is not 90 degrees, the crop marks cannot be read. Crop marks cannot be read if the distance between crop marks in the material-feed direction is 500 mm (19-11/16in.) or more.

   

  Is the printing expanded or reduced?

  If the size is expanded or reduced when printing, the crop marks cannot be read when cutting. Print the data by specifying 100% for the magnification.